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studio: added example agents
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arkml
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1 changed files with 114 additions and 145 deletions
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@ -4,8 +4,8 @@ import { z } from 'zod';
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export const templates: { [key: string]: z.infer<typeof WorkflowTemplate> } = {
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// Default template
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'default': {
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name: 'Default Template',
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description: 'This is the default template',
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name: 'Blank Template',
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description: 'A blank canvas to build your support agents.',
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startAgent: "Example Agent",
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agents: [
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{
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@ -87,10 +87,118 @@ You are an helpful customer support assistant
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tools: [],
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},
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// single agent
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"single_agent": {
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"name": "Example Single Agent",
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"description": "With tool calls and escalation.",
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"startAgent": "Account Balance Checker",
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"agents": [
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{
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"name": "Post process",
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"type": "post_process",
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"description": "Minimal post processing",
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"instructions": "- Avoid adding any additional phrases such as 'Let me know if you need anything else!' or similar.",
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"prompts": [],
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"tools": [],
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"model": "gpt-4o",
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"locked": true,
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"global": true,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": [],
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"controlType": "relinquish_to_parent"
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},
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{
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"name": "Escalation",
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"type": "escalation",
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"description": "Escalation agent",
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"instructions": "## 🧑💼 Role:\nHandle scenarios where the system needs to escalate a request to a human representative.\n\n---\n## ⚙️ Steps to Follow:\n1. Inform the user that their details are being escalated to a human agent.\n2. Call the 'close_chat' tool to close the chat session.\n\n---\n## 🎯 Scope:\n✅ In Scope:\n- Escalating issues to human agents\n- Closing chat sessions\n\n❌ Out of Scope:\n- Handling queries that do not require escalation\n- Providing solutions without escalation\n\n---\n## 📋 Guidelines:\n✔️ Dos:\n- Clearly inform the user about the escalation.\n- Ensure the chat is closed after escalation.\n\n🚫 Don'ts:\n- Attempt to resolve issues without escalation.\n- Leave the chat open after informing the user about escalation.",
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"prompts": [],
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"tools": [
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"close_chat"
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],
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"model": "gpt-4o",
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"locked": true,
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"toggleAble": false,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": [],
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"controlType": "retain",
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"examples": "- **User** : I need help with something urgent.\n - **Agent response**: Your request is being escalated to a human agent.\n - **Agent actions**: Call close_chat\n\n- **User** : Can you escalate this issue?\n - **Agent response**: Your details are being escalated to a human agent.\n - **Agent actions**: Call close_chat"
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},
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{
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"name": "Account Balance Checker",
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"type": "conversation",
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"description": "Agent to check the user's account balance.",
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"disabled": false,
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"instructions": "## 🧑💼 Role:\nAssist users in checking their account balance.\n\n---\n## ⚙️ Steps to Follow:\n1. Greet them with 'Hello, welcome to RowBoat Bank.'\n2. If the user hasn't provided their request yet, ask 'How may I help you today?'\n3. If the request is related to checking account balance, proceed with the following steps:\n - Ask the user to confirm the last 4 digits of their debit card.\n - Use the 'get_account_balance' tool to fetch the account balance.\n - Inform the user of their account balance based on the output of 'get_account_balance'\n4. If the user requests to talk to a human, call the 'Escalation' agent.\n5. If the request is not related to checking account balance, inform the user: 'Sorry, I can only help you with account balance.'\n\n---\n## 🎯 Scope:\n✅ In Scope:\n- Fetching and providing account balance\n- Escalating to human agents upon request\n\n❌ Out of Scope:\n- Handling queries unrelated to account balance\n\n---\n## 📋 Guidelines:\n✔️ Dos:\n- Always call get_account_balance to fetch the user's account balance\n- Be clear and concise in communication.\n- Call the Escalation agent if the user requests to speak with a human.\n\n🚫 Don'ts:\n- Extend the conversation beyond account balance checking.",
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"prompts": [],
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"tools": [
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"get_account_balance"
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],
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"model": "gpt-4o",
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"locked": false,
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"toggleAble": true,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": [
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"Escalation"
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],
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"controlType": "retain",
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"examples": "- **User** : Can you tell me my account balance?\n - **Agent response**: Sure, can you confirm the last 4 digits of your debit card?\n - **Agent actions**: Call get_account_balance\n\n- **User** : The last 4 digits are 1234.\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : What's my balance?\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : I need help with my credit card.\n - **Agent response**: Sorry, I can only help you with account balance.\n\n- **User** : I need to know my balance, please.\n - **Agent response**: Of course, please provide the last 4 digits of your debit card.\n - **Agent actions**: Call get_account_balance\n\n- **User** : How much money do I have in my account?\n - **Agent response**: Please confirm the last 4 digits of your debit card to proceed.\n - **Agent actions**: Call get_account_balance\n\n- **User** : My card ends in 5678.\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : Can you check my balance?\n - **Agent response**: Certainly, could you provide the last 4 digits of your debit card?\n - **Agent actions**: Call get_account_balance\n\n- **User** : I want to know my account balance.\n - **Agent response**: Sure, please confirm the last 4 digits of your debit card.\n - **Agent actions**: Call get_account_balance\n\n- **User** : The last 4 digits are 9876.\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : Hi\n - **Agent response**: Hello, welcome to RowBoat Bank. How may I help you today?\n\n- **User** : Hi, I want to check my balance\n - **Agent response**: Hello, welcome to RowBoat Bank. Sure, can you confirm the last 4 digits of your debit card?\n - **Agent actions**: Call get_account_balance\n\n- **User** : Who are you?\n - **Agent response**: I'm a friendly RowBoat Bank assistant, how can I help you today?\n\n- **User** : Who built you?\n - **Agent response**: I was created by the RowBoat Bank team to assist you with your banking needs. How may I help you today?\n\n- **User** : How are you?\n - **Agent response**: I'm here to help you with your banking queries. How can I assist you today?\n\n- **User** : I want to talk to a human.\n - **Agent actions**: Call Escalation\n - **Agent response**: Your request is being escalated to a human agent."
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}
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],
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"prompts": [
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{
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"name": "Style prompt",
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"type": "style_prompt",
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"prompt": "You should be empathetic and helpful."
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}
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],
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"tools": [
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{
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"name": "get_account_balance",
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"description": "Return account balance typically around $15000 for the user.",
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"parameters": {
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"type": "object",
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"properties": {
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"user_id": {
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"type": "string",
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"description": "The unique identifier for the user whose account balance is being queried."
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}
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},
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"required": [
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"user_id"
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]
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},
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"mockInPlayground": true,
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"autoSubmitMockedResponse": true
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},
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{
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"name": "close_chat",
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"description": "return 'The chat is now closed'",
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"parameters": {
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"type": "object",
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"properties": {
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"param1": {
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"type": "string",
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"description": ""
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}
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},
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"required": [
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"param1"
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]
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},
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"mockInPlayground": true,
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"autoSubmitMockedResponse": true
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}
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]
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},
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// Scooter Subscription
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'scooter-subscription': {
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"name": "Scooter Subscription",
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"description": "Helps users with product and delivery information of ScootUp scooter",
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'multi_agent': {
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"name": "Example Multi-Agent",
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"description": "With tool calls, escalation, structured output, post processing, and prompt organization.",
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"startAgent": "Main agent",
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"agents": [
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{
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@ -287,144 +395,5 @@ You are an helpful customer support assistant
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"autoSubmitMockedResponse": true
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}
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],
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},
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// Customer Feedback
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"customer-feedback": {
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"name": "Customer Feedback",
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"description": "Collects and processes customer feedback about products and services",
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"startAgent": "Feedback Collector",
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"agents": [
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{
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"name": "Feedback Collector",
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"type": "conversation",
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"description": "Collects initial feedback from customers",
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"instructions": `## 🧑💼 Role:
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You are a friendly feedback collection agent. Your goal is to gather detailed customer feedback about their experience.
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---
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## ⚙️ Steps to Follow:
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1. Greet the customer warmly
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2. Ask about their recent experience
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3. Get specific details about what they liked or didn't like
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4. Thank them for their feedback
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---
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## 🎯 Scope:
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✅ In Scope:
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- Questions about product/service experience
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- Collecting specific feedback
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- Rating requests
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❌ Out of Scope:
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- Technical support
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- Sales inquiries
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- Account-specific issues
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---
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## 📋 Guidelines:
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✔️ Dos:
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- Ask open-ended questions
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- Show appreciation for feedback
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- Keep the conversation focused
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❌ Don'ts:
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- Don't make promises about changes
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- Don't defend or justify issues
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- Don't ask for personal information`,
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"prompts": ["Style prompt"],
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"tools": [],
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"model": "gpt-4o-mini",
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"toggleAble": true,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": ["Feedback Analyzer", "Escalation"],
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"controlType": "retain"
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},
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{
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"name": "Feedback Analyzer",
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"type": "conversation",
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"description": "Analyzes and categorizes customer feedback",
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"instructions": `## 🧑💼 Role:
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You analyze customer feedback to identify key themes and sentiment.
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---
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## ⚙️ Steps to Follow:
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1. Review the customer's feedback
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2. Identify main themes and topics
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3. Assess sentiment (positive/negative/neutral)
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4. Categorize the feedback appropriately
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---
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## 🎯 Scope:
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✅ In Scope:
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- Feedback analysis
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- Theme identification
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- Sentiment assessment
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❌ Out of Scope:
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- Direct customer interaction
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- Problem resolution
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- Policy changes
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---
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## 📋 Guidelines:
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✔️ Dos:
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- Focus on key themes
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- Be objective in analysis
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- Note specific details
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❌ Don'ts:
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- Don't make assumptions
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- Don't suggest solutions
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- Don't engage directly with customers`,
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"prompts": ["Style prompt"],
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"tools": [],
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"model": "gpt-4o-mini",
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"toggleAble": true,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": [],
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"controlType": "relinquish_to_parent"
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},
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{
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"name": "Post process",
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"type": "post_process",
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"description": "",
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"instructions": "Ensure responses are clear, professional, and maintain a positive tone.",
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"prompts": [],
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"tools": [],
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"model": "gpt-4o-mini",
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"locked": true,
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"global": true,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": [],
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"controlType": "retain"
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},
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{
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"name": "Escalation",
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"type": "escalation",
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"description": "Handles escalated feedback cases",
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"instructions": "Get the customer's contact information and assure them their feedback will be reviewed by management.",
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"prompts": [],
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"tools": [],
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"model": "gpt-4o-mini",
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"locked": true,
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"toggleAble": false,
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"ragReturnType": "chunks",
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"ragK": 3,
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"connectedAgents": [],
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"controlType": "retain"
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}
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],
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"prompts": [
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{
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"name": "Style prompt",
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"type": "style_prompt",
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"prompt": "Maintain a professional yet friendly tone. Be concise and clear in your responses."
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}
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],
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"tools": []
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}
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};
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}
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