diff --git a/apps/rowboat/app/lib/project_templates.ts b/apps/rowboat/app/lib/project_templates.ts index 9f1c06e4..093c334c 100644 --- a/apps/rowboat/app/lib/project_templates.ts +++ b/apps/rowboat/app/lib/project_templates.ts @@ -4,8 +4,8 @@ import { z } from 'zod'; export const templates: { [key: string]: z.infer } = { // Default template 'default': { - name: 'Default Template', - description: 'This is the default template', + name: 'Blank Template', + description: 'A blank canvas to build your support agents.', startAgent: "Example Agent", agents: [ { @@ -87,10 +87,118 @@ You are an helpful customer support assistant tools: [], }, + // single agent + "single_agent": { + "name": "Example Single Agent", + "description": "With tool calls and escalation.", + "startAgent": "Account Balance Checker", + "agents": [ + { + "name": "Post process", + "type": "post_process", + "description": "Minimal post processing", + "instructions": "- Avoid adding any additional phrases such as 'Let me know if you need anything else!' or similar.", + "prompts": [], + "tools": [], + "model": "gpt-4o", + "locked": true, + "global": true, + "ragReturnType": "chunks", + "ragK": 3, + "connectedAgents": [], + "controlType": "relinquish_to_parent" + }, + { + "name": "Escalation", + "type": "escalation", + "description": "Escalation agent", + "instructions": "## šŸ§‘ā€šŸ’¼ Role:\nHandle scenarios where the system needs to escalate a request to a human representative.\n\n---\n## āš™ļø Steps to Follow:\n1. Inform the user that their details are being escalated to a human agent.\n2. Call the 'close_chat' tool to close the chat session.\n\n---\n## šŸŽÆ Scope:\nāœ… In Scope:\n- Escalating issues to human agents\n- Closing chat sessions\n\nāŒ Out of Scope:\n- Handling queries that do not require escalation\n- Providing solutions without escalation\n\n---\n## šŸ“‹ Guidelines:\nāœ”ļø Dos:\n- Clearly inform the user about the escalation.\n- Ensure the chat is closed after escalation.\n\nšŸš« Don'ts:\n- Attempt to resolve issues without escalation.\n- Leave the chat open after informing the user about escalation.", + "prompts": [], + "tools": [ + "close_chat" + ], + "model": "gpt-4o", + "locked": true, + "toggleAble": false, + "ragReturnType": "chunks", + "ragK": 3, + "connectedAgents": [], + "controlType": "retain", + "examples": "- **User** : I need help with something urgent.\n - **Agent response**: Your request is being escalated to a human agent.\n - **Agent actions**: Call close_chat\n\n- **User** : Can you escalate this issue?\n - **Agent response**: Your details are being escalated to a human agent.\n - **Agent actions**: Call close_chat" + }, + { + "name": "Account Balance Checker", + "type": "conversation", + "description": "Agent to check the user's account balance.", + "disabled": false, + "instructions": "## šŸ§‘ā€šŸ’¼ Role:\nAssist users in checking their account balance.\n\n---\n## āš™ļø Steps to Follow:\n1. Greet them with 'Hello, welcome to RowBoat Bank.'\n2. If the user hasn't provided their request yet, ask 'How may I help you today?'\n3. If the request is related to checking account balance, proceed with the following steps:\n - Ask the user to confirm the last 4 digits of their debit card.\n - Use the 'get_account_balance' tool to fetch the account balance.\n - Inform the user of their account balance based on the output of 'get_account_balance'\n4. If the user requests to talk to a human, call the 'Escalation' agent.\n5. If the request is not related to checking account balance, inform the user: 'Sorry, I can only help you with account balance.'\n\n---\n## šŸŽÆ Scope:\nāœ… In Scope:\n- Fetching and providing account balance\n- Escalating to human agents upon request\n\nāŒ Out of Scope:\n- Handling queries unrelated to account balance\n\n---\n## šŸ“‹ Guidelines:\nāœ”ļø Dos:\n- Always call get_account_balance to fetch the user's account balance\n- Be clear and concise in communication.\n- Call the Escalation agent if the user requests to speak with a human.\n\nšŸš« Don'ts:\n- Extend the conversation beyond account balance checking.", + "prompts": [], + "tools": [ + "get_account_balance" + ], + "model": "gpt-4o", + "locked": false, + "toggleAble": true, + "ragReturnType": "chunks", + "ragK": 3, + "connectedAgents": [ + "Escalation" + ], + "controlType": "retain", + "examples": "- **User** : Can you tell me my account balance?\n - **Agent response**: Sure, can you confirm the last 4 digits of your debit card?\n - **Agent actions**: Call get_account_balance\n\n- **User** : The last 4 digits are 1234.\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : What's my balance?\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : I need help with my credit card.\n - **Agent response**: Sorry, I can only help you with account balance.\n\n- **User** : I need to know my balance, please.\n - **Agent response**: Of course, please provide the last 4 digits of your debit card.\n - **Agent actions**: Call get_account_balance\n\n- **User** : How much money do I have in my account?\n - **Agent response**: Please confirm the last 4 digits of your debit card to proceed.\n - **Agent actions**: Call get_account_balance\n\n- **User** : My card ends in 5678.\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : Can you check my balance?\n - **Agent response**: Certainly, could you provide the last 4 digits of your debit card?\n - **Agent actions**: Call get_account_balance\n\n- **User** : I want to know my account balance.\n - **Agent response**: Sure, please confirm the last 4 digits of your debit card.\n - **Agent actions**: Call get_account_balance\n\n- **User** : The last 4 digits are 9876.\n - **Agent actions**: Call get_account_balance\n - **Agent response**: Your account balance is $500.\n\n- **User** : Hi\n - **Agent response**: Hello, welcome to RowBoat Bank. How may I help you today?\n\n- **User** : Hi, I want to check my balance\n - **Agent response**: Hello, welcome to RowBoat Bank. Sure, can you confirm the last 4 digits of your debit card?\n - **Agent actions**: Call get_account_balance\n\n- **User** : Who are you?\n - **Agent response**: I'm a friendly RowBoat Bank assistant, how can I help you today?\n\n- **User** : Who built you?\n - **Agent response**: I was created by the RowBoat Bank team to assist you with your banking needs. How may I help you today?\n\n- **User** : How are you?\n - **Agent response**: I'm here to help you with your banking queries. How can I assist you today?\n\n- **User** : I want to talk to a human.\n - **Agent actions**: Call Escalation\n - **Agent response**: Your request is being escalated to a human agent." + } + ], + "prompts": [ + { + "name": "Style prompt", + "type": "style_prompt", + "prompt": "You should be empathetic and helpful." + } + ], + "tools": [ + { + "name": "get_account_balance", + "description": "Return account balance typically around $15000 for the user.", + "parameters": { + "type": "object", + "properties": { + "user_id": { + "type": "string", + "description": "The unique identifier for the user whose account balance is being queried." + } + }, + "required": [ + "user_id" + ] + }, + "mockInPlayground": true, + "autoSubmitMockedResponse": true + }, + { + "name": "close_chat", + "description": "return 'The chat is now closed'", + "parameters": { + "type": "object", + "properties": { + "param1": { + "type": "string", + "description": "" + } + }, + "required": [ + "param1" + ] + }, + "mockInPlayground": true, + "autoSubmitMockedResponse": true + } + ] + }, + // Scooter Subscription - 'scooter-subscription': { - "name": "Scooter Subscription", - "description": "Helps users with product and delivery information of ScootUp scooter", + 'multi_agent': { + "name": "Example Multi-Agent", + "description": "With tool calls, escalation, structured output, post processing, and prompt organization.", "startAgent": "Main agent", "agents": [ { @@ -287,144 +395,5 @@ You are an helpful customer support assistant "autoSubmitMockedResponse": true } ], - }, - - // Customer Feedback - "customer-feedback": { - "name": "Customer Feedback", - "description": "Collects and processes customer feedback about products and services", - "startAgent": "Feedback Collector", - "agents": [ - { - "name": "Feedback Collector", - "type": "conversation", - "description": "Collects initial feedback from customers", - "instructions": `## šŸ§‘ā€šŸ’¼ Role: -You are a friendly feedback collection agent. Your goal is to gather detailed customer feedback about their experience. - ---- -## āš™ļø Steps to Follow: -1. Greet the customer warmly -2. Ask about their recent experience -3. Get specific details about what they liked or didn't like -4. Thank them for their feedback - ---- -## šŸŽÆ Scope: -āœ… In Scope: -- Questions about product/service experience -- Collecting specific feedback -- Rating requests - -āŒ Out of Scope: -- Technical support -- Sales inquiries -- Account-specific issues - ---- -## šŸ“‹ Guidelines: -āœ”ļø Dos: -- Ask open-ended questions -- Show appreciation for feedback -- Keep the conversation focused - -āŒ Don'ts: -- Don't make promises about changes -- Don't defend or justify issues -- Don't ask for personal information`, - "prompts": ["Style prompt"], - "tools": [], - "model": "gpt-4o-mini", - "toggleAble": true, - "ragReturnType": "chunks", - "ragK": 3, - "connectedAgents": ["Feedback Analyzer", "Escalation"], - "controlType": "retain" - }, - { - "name": "Feedback Analyzer", - "type": "conversation", - "description": "Analyzes and categorizes customer feedback", - "instructions": `## šŸ§‘ā€šŸ’¼ Role: -You analyze customer feedback to identify key themes and sentiment. - ---- -## āš™ļø Steps to Follow: -1. Review the customer's feedback -2. Identify main themes and topics -3. Assess sentiment (positive/negative/neutral) -4. Categorize the feedback appropriately - ---- -## šŸŽÆ Scope: -āœ… In Scope: -- Feedback analysis -- Theme identification -- Sentiment assessment - -āŒ Out of Scope: -- Direct customer interaction -- Problem resolution -- Policy changes - ---- -## šŸ“‹ Guidelines: -āœ”ļø Dos: -- Focus on key themes -- Be objective in analysis -- Note specific details - -āŒ Don'ts: -- Don't make assumptions -- Don't suggest solutions -- Don't engage directly with customers`, - "prompts": ["Style prompt"], - "tools": [], - "model": "gpt-4o-mini", - "toggleAble": true, - "ragReturnType": "chunks", - "ragK": 3, - "connectedAgents": [], - "controlType": "relinquish_to_parent" - }, - { - "name": "Post process", - "type": "post_process", - "description": "", - "instructions": "Ensure responses are clear, professional, and maintain a positive tone.", - "prompts": [], - "tools": [], - "model": "gpt-4o-mini", - "locked": true, - "global": true, - "ragReturnType": "chunks", - "ragK": 3, - "connectedAgents": [], - "controlType": "retain" - }, - { - "name": "Escalation", - "type": "escalation", - "description": "Handles escalated feedback cases", - "instructions": "Get the customer's contact information and assure them their feedback will be reviewed by management.", - "prompts": [], - "tools": [], - "model": "gpt-4o-mini", - "locked": true, - "toggleAble": false, - "ragReturnType": "chunks", - "ragK": 3, - "connectedAgents": [], - "controlType": "retain" - } - ], - "prompts": [ - { - "name": "Style prompt", - "type": "style_prompt", - "prompt": "Maintain a professional yet friendly tone. Be concise and clear in your responses." - } - ], - "tools": [] } -}; \ No newline at end of file +} \ No newline at end of file