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docs: add telnyx to telephony providers supporting call transfer

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Sabiha Khan 2026-05-14 09:55:20 +05:30
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7
docs/voice-agent/tools/call-transfer.mdx
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@ -7,7 +7,7 @@ The Call Transfer tool enables your AI agent to transfer active calls to phone n
## Supported Providers
Call transfer is available for telephony calls using Twilio or Asterisk ARI providers. Web calls do not support transfer functionality.
Call transfer is available for telephony calls using Twilio, Telnyx, or Asterisk ARI providers. Web calls do not support transfer functionality.
## How It Works
@ -33,6 +33,10 @@ The Call Transfer tool performs **blind transfers** where no call context is sha
- **Phone numbers**: E.164 format: `+1234567890`
- Must be a valid reachable phone number
**For Telnyx:**
- **Phone numbers**: E.164 format: `+1234567890`
- Must be a valid reachable phone number
**For Asterisk ARI:**
- **SIP endpoints only**: `PJSIP/extension` or `SIP/endpoint`
- **Examples**: `PJSIP/sales-queue`, `SIP/1001`, `PJSIP/conference-room`
@ -47,6 +51,7 @@ Asterisk ARI transfers only work with SIP endpoints configured on your Asterisk
2. **Tool Enablement**: Add the Call Transfer tool to your agent's available tools
3. **Destination Validation**:
- **Twilio**: Verify phone numbers are reachable
- **Telnyx**: Verify phone numbers are reachable
- **ARI**: Verify SIP endpoints exist on your Asterisk server
4. **Testing**: Test transfers in your specific provider environment