From 4ff1f576f0a5e079466318d6e99d27eada6abc9e Mon Sep 17 00:00:00 2001 From: Sabiha Khan Date: Thu, 14 May 2026 09:55:20 +0530 Subject: [PATCH] docs: add telnyx to telephony providers supporting call transfer --- docs/voice-agent/tools/call-transfer.mdx | 7 ++++++- 1 file changed, 6 insertions(+), 1 deletion(-) diff --git a/docs/voice-agent/tools/call-transfer.mdx b/docs/voice-agent/tools/call-transfer.mdx index 064df3c..a06c255 100644 --- a/docs/voice-agent/tools/call-transfer.mdx +++ b/docs/voice-agent/tools/call-transfer.mdx @@ -7,7 +7,7 @@ The Call Transfer tool enables your AI agent to transfer active calls to phone n ## Supported Providers -Call transfer is available for telephony calls using Twilio or Asterisk ARI providers. Web calls do not support transfer functionality. +Call transfer is available for telephony calls using Twilio, Telnyx, or Asterisk ARI providers. Web calls do not support transfer functionality. ## How It Works @@ -33,6 +33,10 @@ The Call Transfer tool performs **blind transfers** where no call context is sha - **Phone numbers**: E.164 format: `+1234567890` - Must be a valid reachable phone number +**For Telnyx:** +- **Phone numbers**: E.164 format: `+1234567890` +- Must be a valid reachable phone number + **For Asterisk ARI:** - **SIP endpoints only**: `PJSIP/extension` or `SIP/endpoint` - **Examples**: `PJSIP/sales-queue`, `SIP/1001`, `PJSIP/conference-room` @@ -47,6 +51,7 @@ Asterisk ARI transfers only work with SIP endpoints configured on your Asterisk 2. **Tool Enablement**: Add the Call Transfer tool to your agent's available tools 3. **Destination Validation**: - **Twilio**: Verify phone numbers are reachable + - **Telnyx**: Verify phone numbers are reachable - **ARI**: Verify SIP endpoints exist on your Asterisk server 4. **Testing**: Test transfers in your specific provider environment