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Keyword Intent Taxonomy

A comprehensive classification system for understanding search intent, mapping keywords to content strategies, and aligning with conversion funnels.

Overview

Search intent (also called user intent or query intent) is the underlying goal a user has when typing a query into a search engine or AI system. Correctly classifying intent determines content format, tone, depth, and conversion strategy.

This taxonomy defines 4 primary intent types, each with 3-4 sub-categories, along with signal words, SERP feature correlations, and content format recommendations.


Primary Intent Types

1. Informational Intent

The user wants to learn something. They are seeking knowledge, not a product.

Sub-categories

Sub-category Description Example Queries
Educational Broad learning about a topic "what is SEO", "content marketing explained", "how search engines work"
Instructional Step-by-step guidance on completing a task "how to set up Google Analytics", "how to write a meta description", "how to do keyword research"
Exploratory Open-ended research to understand options "types of SEO strategies", "content marketing trends", "link building techniques"
Troubleshooting Diagnosing and fixing a problem "why is my site not ranking", "Google indexing issues", "404 error fix"

Signal Words and Modifiers

Strong informational signals:

  • what, what is, what are, what does
  • how, how to, how does, how do I
  • why, why is, why does, why do
  • when, when to, when should
  • who, who is, who does
  • where, where to, where can I
  • guide, tutorial, learn, explain
  • examples, tips, ideas, ways
  • definition, meaning, difference between
  • history of, basics of, introduction to
  • pros and cons, advantages, disadvantages
  • best practices, checklist, steps

Weak informational signals (may overlap with commercial):

  • overview, comparison, review (can be commercial)
  • list of, types of, methods

SERP Feature Correlation

SERP Feature Frequency for Informational Notes
Featured Snippet Very High Especially for "what is" and "how to" queries
People Also Ask Very High Almost always present for informational queries
Knowledge Panel High For entity-related informational queries
AI Overview Very High AI systems prioritize informational answers
Video Carousel Medium-High Especially for instructional queries
Image Pack Medium For visual/diagram-seeking queries
Shopping Results Very Low Rarely appears for pure informational

Content Format Recommendations

Sub-category Best Formats Target Length Key Elements
Educational Definitive guides, explainers, glossary entries 1,500-3,000 words Clear definitions, examples, visuals
Instructional Step-by-step tutorials, how-to guides, video walkthroughs 2,000-4,000 words Numbered steps, screenshots, code samples
Exploratory Listicles, roundups, trend reports, comparison tables 2,000-3,500 words Categories, pros/cons, use cases
Troubleshooting FAQ pages, debug guides, knowledge base articles 800-2,000 words Problem-solution pairs, error codes, screenshots

2. Navigational Intent

The user wants to find a specific website, page, or resource. They already know where they want to go.

Sub-categories

Sub-category Description Example Queries
Brand Search Looking for a specific company or product "Ahrefs", "HubSpot CRM", "Moz Pro"
Product/Feature Search Looking for a specific feature or tool within a known brand "Ahrefs keyword explorer", "Google Search Console coverage report"
Login/Access Trying to access an account or dashboard "Ahrefs login", "Google Analytics sign in", "SEMrush dashboard"
Support/Docs Seeking help documentation for a known product "Ahrefs API documentation", "Google Search Console help"

Signal Words and Modifiers

Strong navigational signals:

  • [brand name] (standalone)
  • [brand name] login, sign in, sign up
  • [brand name] pricing, plans
  • [brand name] support, help, docs
  • [brand name] [feature name]
  • [brand name] download, app
  • official, website, site
  • [brand name] alternatives (borderline commercial)

SERP Feature Correlation

SERP Feature Frequency for Navigational Notes
Sitelinks Very High Brand queries almost always show sitelinks
Knowledge Panel High For established brands with Google entity
Featured Snippet Low Rarely for pure navigational
People Also Ask Medium Often brand-related questions
AI Overview Low AI usually defers to direct navigation

Content Format Recommendations

Sub-category Best Formats Key Elements
Brand Search Homepage, about page, landing pages Clear branding, value prop, navigation
Product/Feature Search Product pages, feature pages Feature details, CTAs, screenshots
Login/Access Login page, getting started guide Fast load, clear login form, password reset
Support/Docs Knowledge base, documentation hub Search functionality, categorized articles

3. Commercial Investigation Intent

The user is researching before making a purchase decision. They are comparing options, reading reviews, and evaluating alternatives.

Sub-categories

Sub-category Description Example Queries
Comparison Evaluating two or more specific options "Ahrefs vs SEMrush", "WordPress vs Squarespace for SEO"
Review-seeking Looking for opinions and evaluations "Ahrefs review 2026", "best SEO tool reviews", "is Moz worth it"
Best-of Research Seeking curated top options in a category "best SEO tools", "top keyword research tools", "best free backlink checkers"
Evaluation Assessing fit for a specific need "SEO tools for small business", "enterprise SEO platform features", "SEO tool for agencies"

Signal Words and Modifiers

Strong commercial signals:

  • best, top, leading
  • vs, versus, compared to, comparison
  • review, reviews, rating, ratings
  • alternative, alternatives to
  • like [brand], similar to
  • for [audience], for [use case]
  • pros and cons (when about products)
  • worth it, is [product] good
  • features, capabilities, integrations
  • pricing, cost, how much
  • free vs paid, premium

Seasonal/temporal commercial signals:

  • [product] [year] (e.g., "best SEO tools 2026")
  • new, latest, updated

SERP Feature Correlation

SERP Feature Frequency for Commercial Notes
People Also Ask Very High Comparison and evaluation questions
Featured Snippet High Especially for "best" and comparison queries
AI Overview High AI often synthesizes comparisons
Shopping Results Medium When products have direct purchase path
Video Carousel Medium Review and comparison videos
Ads (top) Very High Advertisers target commercial intent heavily

Content Format Recommendations

Sub-category Best Formats Target Length Key Elements
Comparison Side-by-side comparison pages, "X vs Y" articles 2,500-4,000 words Feature tables, pricing tables, verdict
Review-seeking In-depth reviews, user testimonials, case studies 2,000-3,500 words Honest pros/cons, screenshots, scoring
Best-of Research Ranked listicles, category roundups 3,000-5,000 words Criteria explanation, mini-reviews, comparison table
Evaluation Buying guides, use-case guides, ROI calculators 2,000-3,500 words Decision criteria, audience segmentation, recommendations

4. Transactional Intent

The user wants to complete a specific action, typically a purchase, signup, or download.

Sub-categories

Sub-category Description Example Queries
Purchase Ready to buy a product or service "buy Ahrefs subscription", "SEMrush pricing plans", "order SEO audit"
Signup/Trial Ready to create an account or start a trial "Ahrefs free trial", "sign up for Moz", "create Google Search Console account"
Download Wants to download software, template, or resource "download Screaming Frog", "SEO checklist PDF download", "free keyword template"
Hire/Engage Ready to hire a professional or agency "hire SEO consultant", "SEO agency near me", "freelance SEO expert"

Signal Words and Modifiers

Strong transactional signals:

  • buy, purchase, order, subscribe
  • price, pricing, cost, discount, coupon, deal
  • free trial, demo, signup, sign up, register
  • download, install, get
  • hire, book, schedule, request quote
  • near me, in [location]
  • cheap, affordable, budget
  • premium, pro, enterprise
  • [product] discount code, [product] coupon

SERP Feature Correlation

SERP Feature Frequency for Transactional Notes
Shopping Results Very High Dominant for product purchase queries
Ads (top + bottom) Very High Maximum ad coverage
Local Pack High For service-based transactional queries
Sitelinks Medium For brand-specific transactional
Featured Snippet Low Rarely for pure transactional
AI Overview Low-Medium Sometimes for pricing/comparison

Content Format Recommendations

Sub-category Best Formats Key Elements
Purchase Product pages, pricing pages, checkout Clear pricing, CTAs, trust signals, reviews
Signup/Trial Landing pages, signup forms, onboarding Minimal friction, benefits, social proof
Download Resource landing pages, gated content Preview, form, instant delivery
Hire/Engage Service pages, contact forms, portfolios Credentials, case studies, clear next step

Intent Mapping to Conversion Funnel

Full Funnel Alignment

FUNNEL STAGE        INTENT TYPE              CONTENT GOAL
─────────────────────────────────────────────────────────────
Awareness       →   Informational            Attract & educate
                    (Educational, Exploratory)

Interest        →   Informational            Deepen engagement
                    (Instructional)

Consideration   →   Commercial Investigation  Build preference
                    (Best-of, Comparison)

Evaluation      →   Commercial Investigation  Overcome objections
                    (Review, Evaluation)

Decision        →   Transactional            Convert
                    (Purchase, Signup, Hire)

Retention       →   Navigational             Support & retain
                    (Support/Docs, Login)

Advocacy        →   Informational            Enable sharing
                    (Educational — about you)

Conversion Potential by Intent

Intent Type Avg. Conversion Rate Typical CTA Nurture Length
Informational 0.5-2% Newsletter signup, content download Long (weeks-months)
Navigational N/A (already engaged) Login, access feature N/A
Commercial Investigation 2-5% Free trial, demo request, comparison download Medium (days-weeks)
Transactional 5-15% Buy now, subscribe, hire Short (immediate-days)

Mixed Intent Queries

Many real-world queries blend multiple intent types. Recognize and address the dominant + secondary intent.

Common Mixed Intent Patterns

Query Pattern Primary Intent Secondary Intent Content Strategy
"best [product] for [use case]" Commercial Informational Buying guide with educational context
"how to [task] with [product]" Instructional Navigational Tutorial featuring the product
"[product] review and pricing" Commercial Transactional Review with clear pricing CTAs
"what is [concept] tools" Informational Commercial Explainer that transitions to tool recommendations
"[product] free download" Transactional Navigational Landing page with download + product info

Handling Mixed Intent in Content

  1. Lead with the primary intent -- answer the dominant question first
  2. Bridge to the secondary intent -- naturally transition to the secondary need
  3. Match SERP format -- if SERPs show mixed results, your content should too
  4. Segment CTAs -- provide different CTAs for different intent segments within the page

SEO-Specific Keyword Intent Examples

SEO Industry Keyword Classification

Keyword Intent Sub-category Recommended Content
what is SEO Informational Educational Definitive guide with visuals
how to do keyword research Informational Instructional Step-by-step tutorial
best SEO tools 2026 Commercial Best-of Research Ranked listicle with mini-reviews
Ahrefs vs SEMrush Commercial Comparison Side-by-side feature comparison
buy Ahrefs subscription Transactional Purchase Pricing/product page
Google Search Console login Navigational Login/Access Login page or redirect
why is my site not indexing Informational Troubleshooting Debug guide with solutions
SEO agency for ecommerce Transactional Hire/Engage Service page with portfolio
is Moz worth it Commercial Review-seeking Honest review with alternatives
SEO checklist template Transactional Download Gated resource landing page
types of backlinks Informational Exploratory Categorized explainer
SEMrush pricing Commercial Evaluation Pricing breakdown page

Applying Intent Taxonomy in Keyword Research

Step-by-Step Classification Process

  1. Read the query literally -- what is the user asking for?
  2. Check for signal words -- match against the signal word tables above
  3. Verify against SERP -- what does Google actually show? The SERP is the ground truth
  4. Identify sub-category -- narrow from primary intent to sub-category
  5. Check for mixed intent -- does the query blend two types?
  6. Map to content format -- select format based on intent + sub-category
  7. Assign funnel stage -- determine where this fits in the buyer journey
  8. Set conversion expectation -- align CTA and goals with intent type

Common Classification Mistakes

Mistake Example Why It's Wrong Correct Classification
Treating all "best" queries as informational "best CRM software" User is comparing products to buy Commercial Investigation
Treating all questions as informational "how much does Ahrefs cost" User is evaluating a purchase Commercial / Transactional
Ignoring local intent "SEO services" May have strong local intent in many contexts Transactional (local)
Missing navigational intent "HubSpot blog" User wants a specific page Navigational
Assuming single intent "SEO tools" Could be informational OR commercial Mixed -- check SERP