name: support_tickets
table: support_tickets
grain:
- ticket_id
columns:
- name: ticket_id
  type: number
- name: account_id
  type: number
- name: closed_at
  type: time
  role: time
- name: created_at
  type: time
  role: time
- name: first_response_at
  type: time
  role: time
- name: resolved_at
  type: time
  role: time
- name: severity
  type: string
- name: sla_breached
  type: string
- name: status
  type: string
joins:
- to: accounts
  'on': account_id = accounts.account_id
  relationship: many_to_one