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67 lines
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1.8 KiB
Text
67 lines
No EOL
1.8 KiB
Text
---
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title: "Editing a Workflow"
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description: "Learn the fundamentals of building workflows with nodes, pathways, and conversation flow in the voice agent builder."
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---
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## Overview
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A workflow is a graph of connected nodes representing conversation stages, with pathways defining agent movement between stages.
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<iframe
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width="560"
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height="315"
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src="https://www.youtube.com/embed/Sfx_wRg9CSY?si=34-eN1sQEQ_BFROn"
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title="YouTube video player"
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frameborder="0"
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allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share"
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referrerpolicy="strict-origin-when-cross-origin"
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allowfullscreen>
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</iframe>
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## Global Node
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Contains instructions applicable across the entire call:
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- Company context
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- Overall agent goal
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- Tone and personality
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- Common objection handling
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## Node-Level Toggles
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### Add Global Prompt
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- Recommended to inject [Global Node](/voice-agent/global) instructions into most nodes
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### Allow Interruption
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- **Default "On"**: Bot stops and responds to user interruption
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- **"Off"**: Bot continues speaking, ignoring user input
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### Detect Voicemail
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- Available only in Start Node
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- Automatically disconnects if voicemail detected
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## Variable Extraction
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Supported in Agent and End Call Nodes:
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- Extract structured variables
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- Define name, type, and description
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- Examples: customer name, budget, interest
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## [Webhook Node](/voice-agent/webhook)
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- Executed at call end
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- Sends payload to specific endpoint
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- Use for:
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- Storing call data
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- Triggering automation
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- Syncing with CRMs
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## Editing Workflows
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- Selectively delete nodes/pathways
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- Completely reset workflow
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## Pathways and Tool Calls
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- Define agent node movement
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- Use [tool calls](/voice-agent/tools/http-api) to transition between nodes
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- **"tool"** is a reserved keyword for function calls and actions |