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docs: add missing cross-links for machine and human readability (#492)
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@ -38,22 +38,22 @@ sequenceDiagram
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## Key components
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**Workflows (Agents)**
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**[Workflows (Agents)](/core-concepts/workflows-and-agents)**
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The conversation logic. A workflow is a graph of nodes (conversation steps) connected by edges (conditional transitions). You define what the agent says, when it moves on, and what data it collects.
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**Runs**
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**[Runs](/core-concepts/calls-and-runs)**
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Every execution of a workflow creates a run. The run record holds the transcript, recording, extracted data, and cost information.
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**Telephony**
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**[Telephony](/integrations/telephony/overview)**
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The phone infrastructure. Dograh connects to your telephony provider (Twilio, Vonage, etc.) to place and receive calls. The audio streams between the caller and Dograh in real time.
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**Transcriber (STT)**
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**[Transcriber (STT)](/configurations/transcriber)**
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Converts the caller's speech to text in real time. Dograh sends the audio stream to your configured speech-to-text provider and uses the transcript to drive both the LLM and the final run record.
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**LLM Provider**
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**[LLM Provider](/configurations/llm)**
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Processes the transcript and the active node's prompt to generate the agent's next response. It also evaluates edge conditions to decide when to move the conversation forward.
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**Voice Synthesizer (TTS)**
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**[Voice Synthesizer (TTS)](/configurations/voice)**
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Converts the LLM's text response to audio and streams it back to the caller. The choice of TTS provider and voice is configurable per agent.
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## How it fits together
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@ -175,6 +175,8 @@ Tracing activates automatically as soon as credentials are available — either
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## Campaigns
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Controls concurrency for [Campaigns](/core-concepts/campaigns), Dograh's bulk outbound calling feature.
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| Variable | Default | Description |
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|---|---|---|
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| `DEFAULT_ORG_CONCURRENCY_LIMIT` | `2` | Maximum concurrent outbound calls per organization |
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@ -3,7 +3,7 @@ title: "Pre-Call Data Fetch"
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description: "Fetch customer data from your CRM or ERP before the call starts, so your voice agent can greet callers by name and reference their account details."
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---
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Pre-Call Data Fetch allows you to enrich the call context with external data before the voice agent starts speaking. When enabled on the **Start Call** node, Dograh sends an HTTP request to your API as soon as a call is initiated. While the response is loading, the caller hears a ring-back tone. Once the data arrives, it is merged into the call's [initial context](/core-concepts/context-and-variables#initial_context) and becomes available as template variables in your prompts and greetings.
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Pre-Call Data Fetch allows you to enrich the call context with external data before the voice agent starts speaking. When enabled on the [**Start Call**](/voice-agent/start-call) node, Dograh sends an HTTP request to your API as soon as a call is initiated. While the response is loading, the caller hears a ring-back tone. Once the data arrives, it is merged into the call's [initial context](/core-concepts/context-and-variables#initial_context) and becomes available as template variables in your prompts and greetings.
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## How It Works
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@ -17,7 +17,7 @@ Pre-Call Data Fetch allows you to enrich the call context with external data bef
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## Configuration
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Open the **Start Call** node editor and expand **Advanced Settings**. Toggle **Pre-Call Data Fetch** and configure:
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Open the [**Start Call**](/voice-agent/start-call) node editor and expand **Advanced Settings**. Toggle **Pre-Call Data Fetch** and configure:
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| Field | Description |
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| --- | --- |
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