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feat(telephony): env-based VICIdial config + address3 post-call routing

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Move VICIdial agent/non-agent API and FreeSWITCH ESL connection settings
out of hardcoded POC values into environment variables so the same image
works against a PBX on another server.

Add VICIdial update_lead forwarding: X-VICI-UPDATE-LEAD_* extracted
variables are mapped to lead columns and pushed via the non-agent API
before a transfer, with reserved API-control params dropped.

Add hardcoded address3 disposition routing (Y/N -> in-group transfer,
else hang up) and a synchronous final variable extraction so the
transfer path sees the freshest conversation state. Skip upstream_pbx
capture on non-PJSIP channels to avoid Asterisk 500s.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
Abhishek 2026-07-20 08:22:54 +00:00
parent 688773d3b3
commit c8d7584f9f
4 changed files with 352 additions and 57 deletions
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24
api/services/telephony/ari_manager.py
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@ -439,7 +439,9 @@ class ARIConnection:
)
return (result or {}).get("value", "") or ""
async def _capture_upstream_pbx(self, channel_id: str) -> Optional[dict]:
async def _capture_upstream_pbx(
self, channel_id: str, channel_name: str = ""
) -> Optional[dict]:
"""Capture upstream-PBX identity from the inbound SIP headers.
The customer's real call leg lives on the upstream PBX, not on dograh, so
@ -451,6 +453,17 @@ class ARIConnection:
callerid + remote-agent user, driven over ``ra_call_control``.
Returns None for non-upstream (direct) calls.
"""
# PJSIP_HEADER() only works on a PJSIP channel; on any other technology
# (Local, WebSocket, etc.) Asterisk returns a 500 ("This function
# requires a PJSIP channel"). Non-PJSIP legs carry no SIP headers to
# capture anyway, so skip the reads quietly instead of spamming errors.
if not channel_name.startswith("PJSIP/"):
logger.debug(
f"[ARI org={self.organization_id}] Skipping upstream_pbx capture "
f"for non-PJSIP channel {channel_id} ({channel_name or 'unknown'})"
)
return None
# FreeSWITCH: X-PBX-Provider marks the call; X-PBX-UUID is the ESL handle.
if (
await self._get_channel_var(
@ -493,6 +506,11 @@ class ARIConnection:
"campaign_id": await self._get_channel_var(
channel_id, "PJSIP_HEADER(read,X-VICIDIAL-campaign_id)"
),
# The in-group the call arrived on, so a transfer can bounce it back
# to the same queue via INGROUPTRANSFER (destination "ingroup:source").
"ingroup_id": await self._get_channel_var(
channel_id, "PJSIP_HEADER(read,X-VICIDIAL-ingroup_id)"
),
}
logger.info(
f"[ARI org={self.organization_id}] Captured upstream_pbx for channel "
@ -637,7 +655,9 @@ class ARIConnection:
# Capture the upstream-PBX (VICIdial) identity off the SIP headers so
# the hangup/transfer strategies can drive VICIdial's API. The
# customer's real leg lives on VICIdial; this is the handle for it.
upstream_pbx = await self._capture_upstream_pbx(channel_id)
upstream_pbx = await self._capture_upstream_pbx(
channel_id, channel.get("name", "")
)
workflow_run = await db_client.create_workflow_run(
name=f"ARI Inbound {caller_number}",
workflow_id=inbound_workflow_id,