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feat: add qa node in workflow builder (#172)
* feat: add qa node in workflow builder * feat: add qa analysis token usage in usage_info * fix: mask the API key in QA node * feat: add advanced configuration in QA node
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30 changed files with 1619 additions and 265 deletions
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@ -18,7 +18,7 @@ import { WorkflowConfigurations } from '@/types/workflow-configurations';
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import AddNodePanel from "../../../components/flow/AddNodePanel";
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import CustomEdge from "../../../components/flow/edges/CustomEdge";
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import { AgentNode, EndCall, GlobalNode, StartCall, TriggerNode, WebhookNode } from "../../../components/flow/nodes";
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import { AgentNode, EndCall, GlobalNode, QANode, StartCall, TriggerNode, WebhookNode } from "../../../components/flow/nodes";
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import { ConfigurationsDialog } from './components/ConfigurationsDialog';
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import { DictionaryDialog } from './components/DictionaryDialog';
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import { EmbedDialog } from './components/EmbedDialog';
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@ -37,6 +37,7 @@ const nodeTypes = {
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[NodeType.GLOBAL_NODE]: GlobalNode,
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[NodeType.TRIGGER]: TriggerNode,
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[NodeType.WEBHOOK]: WebhookNode,
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[NodeType.QA]: QANode,
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};
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const edgeTypes = {
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@ -22,6 +22,45 @@ import logger from '@/lib/logger';
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import { getNextNodeId, getRandomId } from "@/lib/utils";
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import { DEFAULT_WORKFLOW_CONFIGURATIONS, WorkflowConfigurations } from "@/types/workflow-configurations";
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const DEFAULT_QA_SYSTEM_PROMPT = `You are a QA expert analyzing voice AI call transcripts. Analyze the conversation and return a structured JSON assessment.
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## Tags to evaluate
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Examine the conversation carefully and identify which of the following tags apply:
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- UNCLEAR_CONVERSATION - The conversation is not coherent or clear, messages don't connect logically
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- ASSISTANT_IN_LOOP - The assistant asks the same question multiple times or gets stuck repeating itself
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- ASSISTANT_REPLY_IMPROPER - The assistant did not reply properly to the user's question/query or seems confused by what the user said
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- USER_FRUSTRATED - The user seems angry, frustrated, or is complaining about something in the call
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- USER_NOT_UNDERSTANDING - The user explicitly says they don't understand or repeatedly asks for clarification
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- HEARING_ISSUES - Either party can't hear the other ("hello?", "are you there?", "can you hear me?")
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- DEAD_AIR - Unusually long silences in the conversation (use the timestamps to judge)
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- USER_REQUESTING_FEATURE - The user asks for something the assistant can't fulfill
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- ASSISTANT_LACKS_EMPATHY - The assistant ignores the user's personal situation or emotional state and continues pitching or pushing the agenda.
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- USER_DETECTS_AI - The user suspects or identifies that they are talking to an AI/robot/bot rather than a real human.
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## Call metrics (pre-computed)
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Use these alongside the transcript for your analysis:
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{metrics}
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## Output format
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Return ONLY a valid JSON object (no markdown):
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{
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"tags": [
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{
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"tag": "TAG_NAME",
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"reason": "Short reason with evidence from the transcript"
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}
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],
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"overall_sentiment": "positive|neutral|negative",
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"call_quality_score": <1-10>,
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"summary": "1-2 sentence summary of the call"
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}
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If no tags apply, return an empty tags list. Always provide sentiment, score, and summary.`;
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export function getDefaultAllowInterrupt(type: string = NodeType.START_CALL): boolean {
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switch (type) {
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case NodeType.AGENT_NODE:
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@ -62,6 +101,7 @@ const getNewNode = (type: string, position: { x: number, y: number }, existingNo
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[NodeType.START_CALL]: "Start Call",
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[NodeType.END_CALL]: "End Call",
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[NodeType.WEBHOOK]: "Webhook",
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[NodeType.QA]: "QA Analysis",
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}[type] || "",
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allow_interrupt: getDefaultAllowInterrupt(type),
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},
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@ -89,6 +129,19 @@ const getNewNode = (type: string, position: { x: number, y: number }, existingNo
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};
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}
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// Add QA-specific defaults
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if (type === NodeType.QA) {
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return {
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...baseNode,
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data: {
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...baseNode.data,
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qa_enabled: true,
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qa_model: "default",
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qa_system_prompt: DEFAULT_QA_SYSTEM_PROMPT,
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},
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};
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}
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return baseNode;
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};
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