chore: update documentation for telephony

This commit is contained in:
Abhishek Kumar 2026-05-02 16:59:17 +05:30
parent 7fd3b96470
commit 6ecd5c2fa6
9 changed files with 108 additions and 26 deletions

File diff suppressed because one or more lines are too long

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@ -16,7 +16,7 @@ Before setting up Cloudonix integration, you'll need:
- A [Cloudonix account](https://cockpit.cloudonix.io/onboarding?affiliate=DOGRAH)
- A Cloudonix domain UUID (or the domain name)
- A Cloudonix domain API Key (Bearer Token)
- A Cloudonix **Voice Application** on that domain — Dograh will manage its `url`
- A Cloudonix **Voice Application** on that domain (optional — leave the field blank in Dograh and we'll auto-create one for you on save, with the application `url` pre-set)
- A Cloudonix outbound voice trunk service provider connection
- Dograh AI instance running and accessible
@ -38,8 +38,7 @@ Watch this step-by-step guide to set up Cloudonix with Dograh AI:
1. Log in to your [Cloudonix Console](https://cockpit.cloudonix.io/onboarding?affiliate=DOGRAH)
2. Find your **Domain ID** (UUID or domain name) and **Bearer Token** (Domain API Key) on the dashboard
3. Navigate to your domain's **Applications** and create (or open) the application you'll use with Dograh
4. Copy the **Application Name** — Dograh will manage this application's `url`
3. (Optional) Navigate to your domain's **Applications** and create (or open) the application you'll use with Dograh, then copy its **Application Name**. Skip this if you want Dograh to auto-create the Voice Application for you on save.
### Step 2: Configure in Dograh AI
@ -49,10 +48,18 @@ Watch this step-by-step guide to set up Cloudonix with Dograh AI:
4. Enter your credentials:
- Bearer Token
- Domain ID
- Application Name
- Application Name — *optional*. Leave blank and Dograh will auto-create a Voice Application on save (with the application `url` and CXML runtime already configured) and store its name on this configuration.
5. Click **Save Configuration**
6. Open the configuration you just created and add at least one **phone number** (with country code in E.164 format, e.g. `+1234567890`). The default caller ID is used for outbound calls.
<Note>
If Dograh auto-created the Voice Application for you, you still need to
bind your DNIDs to that application in the Cloudonix cockpit (see
[Step 2 of Inbound Calling Setup](#step-2-create-the-voice-application-and-link-dnids)).
The auto-created application is named `dograh-<random>` — its name is
shown on the saved configuration.
</Note>
### Step 3: Test Your Configuration
1. Create a test workflow
@ -61,7 +68,7 @@ Watch this step-by-step guide to set up Cloudonix with Dograh AI:
## Inbound Calling Setup
Cloudonix routes inbound calls per **Voice Application** — the webhook URL is set once on the application, and applies to every DNID bound to it. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Voice Application's `url`** (provided the credentials are correct), so you don't need to set the webhook by hand.
Cloudonix routes inbound calls per **Voice Application** — the webhook URL is set once on the application, and applies to every DNID bound to it. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Voice Application's `url`** (provided the credentials are correct), so you don't need to set the webhook by hand. If Dograh auto-created the application during configuration save, the `url` is already set and this push is a no-op — you only need to bind your DNIDs to the auto-created application.
### Step 1: Set Up the Inbound Trunk

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@ -13,7 +13,7 @@ Before setting up Plivo integration, you'll need:
- A [Plivo account](https://www.plivo.com/)
- Auth ID and Auth Token from your Plivo Console
- A Plivo **Application** with Voice capability (used for inbound webhook routing)
- A Plivo **Application** with Voice capability (optional — leave the field blank in Dograh and we'll auto-create one for you on save, with the `answer_url` pre-set)
- At least one Plivo phone number
- Dograh AI instance running and accessible
@ -23,9 +23,8 @@ Before setting up Plivo integration, you'll need:
1. Log in to your [Plivo Console](https://console.plivo.com/)
2. Find your **Auth ID** and **Auth Token** on the dashboard
3. Navigate to **Voice** → **Applications** and create (or open) the application you'll use with Dograh
4. Copy the **Application ID** (a UUID) — you'll attach numbers to this app and Dograh will manage its `answer_url`
5. Navigate to **Phone Numbers** → **Your Numbers** and copy the numbers you plan to use
3. (Optional) Navigate to **Voice** → **Applications** and create (or open) the application you'll use with Dograh, then copy its **Application ID** (a UUID). Skip this if you want Dograh to auto-create the application for you on save.
4. Navigate to **Phone Numbers** → **Your Numbers** and copy the numbers you plan to use
### Step 2: Configure in Dograh AI
@ -34,10 +33,18 @@ Before setting up Plivo integration, you'll need:
3. Enter your credentials:
- Auth ID
- Auth Token
- Application ID
- Application ID — *optional*. Leave blank and Dograh will auto-create a Plivo Application on save (with the `answer_url` already configured) and store its Application ID on this configuration.
4. Click **Save Configuration**
5. Open the configuration you just created and add at least one **phone number** (with country code in E.164 format, e.g. `+1234567890`). The default caller ID is used for outbound calls.
<Note>
If Dograh auto-created the Plivo Application for you, you still need to
link your Plivo numbers to that application in the Plivo Console under
**Phone Numbers** → **Your Numbers**. The auto-created application is
named `dograh-<random>` — its Application ID is shown on the saved
configuration.
</Note>
### Step 3: Test Your Configuration
1. Create a test workflow
@ -46,7 +53,7 @@ Before setting up Plivo integration, you'll need:
## Inbound Calling Setup
Plivo numbers don't carry an `answer_url` directly — the URL lives on a Plivo **Application**, and each number is linked to one application. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Plivo Application's `answer_url`** (provided the credentials are correct). You don't need to set the webhook by hand.
Plivo numbers don't carry an `answer_url` directly — the URL lives on a Plivo **Application**, and each number is linked to one application. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Plivo Application's `answer_url`** (provided the credentials are correct). You don't need to set the webhook by hand. If Dograh auto-created the application during configuration save, the `answer_url` is already set and this push is a no-op.
### Step 1: Link the Phone Number to Your Plivo Application

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@ -13,7 +13,7 @@ Before setting up Telnyx integration, you'll need:
- A [Telnyx account](https://telnyx.com/)
- An **API Key** from the Telnyx Mission Control Portal
- A **Call Control Application** (its `connection_id` is what Dograh stores)
- A **Call Control Application** (optional — leave the field blank in Dograh and we'll auto-create one for you on save, with the inbound webhook URL pre-set)
- At least one Telnyx phone number assigned to that Call Control Application
- Dograh AI instance running and accessible
@ -23,9 +23,8 @@ Before setting up Telnyx integration, you'll need:
1. Log in to the [Telnyx Mission Control Portal](https://portal.telnyx.com/)
2. Navigate to **API Keys** and create (or copy) an API Key
3. Navigate to **Call Control** → **Applications** and create (or open) the application you'll use with Dograh
4. Copy the application's **Connection ID** (Call Control App ID)
5. Navigate to **Numbers** → **My Numbers** and assign your phone numbers to that Call Control Application
3. (Optional) Navigate to **Call Control** → **Applications** and create (or open) the application you'll use with Dograh, then copy its **Connection ID** (Call Control App ID). Skip this if you want Dograh to auto-create the Call Control Application for you on save.
4. Navigate to **Numbers** → **My Numbers** and assign your phone numbers to the Call Control Application you'll use with Dograh (if you're letting Dograh auto-create the application, do this after saving the configuration in Step 2)
### Step 2: Configure in Dograh AI
@ -33,10 +32,18 @@ Before setting up Telnyx integration, you'll need:
2. Select **Telnyx** as your provider
3. Enter your credentials:
- API Key
- Call Control App ID (Connection ID)
- Call Control App ID (Connection ID) — *optional*. Leave blank and Dograh will auto-create a Call Control Application on save (with the inbound webhook URL already configured) and store its Connection ID on this configuration.
4. Click **Save Configuration**
5. Open the configuration you just created and add at least one **phone number** (with country code in E.164 format, e.g. `+1234567890`). The default caller ID is used for outbound calls.
<Note>
If Dograh auto-created the Call Control Application for you, you still
need to assign your Telnyx numbers to that application in the Telnyx
Portal under **Numbers** → **My Numbers**. The auto-created application
is named `dograh-<random>` — its Connection ID is shown on the saved
configuration.
</Note>
### Step 3: Test Your Configuration
1. Create a test workflow
@ -45,7 +52,7 @@ Before setting up Telnyx integration, you'll need:
## Inbound Calling Setup
Telnyx delivers inbound webhooks at the **Call Control Application** level — the webhook URL is configured once on the application, and applies to every number assigned to it. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Call Control Application's `webhook_event_url`** (provided the credentials are correct).
Telnyx delivers inbound webhooks at the **Call Control Application** level — the webhook URL is configured once on the application, and applies to every number assigned to it. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Call Control Application's `webhook_event_url`** (provided the credentials are correct). If Dograh auto-created the application during configuration save, the webhook URL is already set and this step is a no-op.
### Step 1: Assign an Inbound Workflow to the Phone Number

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@ -13,7 +13,7 @@ Before setting up Vobiz integration, you'll need:
- A [Vobiz account](https://vobiz.com)
- Auth ID and Auth Token from your Vobiz dashboard
- A Vobiz **Application** (used for inbound webhook routing)
- A Vobiz **Application** (optional — leave the field blank in Dograh and we'll auto-create one for you on save, with the `answer_url` pre-set)
- At least one Vobiz phone number
- Dograh AI instance running and accessible
@ -23,9 +23,8 @@ Before setting up Vobiz integration, you'll need:
1. Log in to your Vobiz dashboard
2. Find your **Auth ID** and generate an **Auth Token** for API access
3. Navigate to the **Applications** section and create (or open) the application you'll use with Dograh
4. Copy the **Application ID** — Dograh will manage its `answer_url`
5. Navigate to **Phone Numbers** and copy the numbers you plan to use
3. (Optional) Navigate to the **Applications** section and create (or open) the application you'll use with Dograh, then copy its **Application ID**. Skip this if you want Dograh to auto-create the application for you on save.
4. Navigate to **Phone Numbers** and copy the numbers you plan to use
### Step 2: Configure in Dograh AI
@ -34,10 +33,18 @@ Before setting up Vobiz integration, you'll need:
3. Enter your credentials:
- Auth ID
- Auth Token
- Application ID
- Application ID — *optional*. Leave blank and Dograh will auto-create a Vobiz Application on save (with the `answer_url` already configured) and store its Application ID on this configuration.
4. Click **Save Configuration**
5. Open the configuration you just created and add at least one **phone number** (with country code in E.164 format, e.g. `+1234567890`). The default caller ID is used for outbound calls.
<Note>
If Dograh auto-created the Vobiz Application for you, you still need to
attach your Vobiz numbers to that application in the Vobiz Console under
**Applications**. The auto-created application is named
`dograh-<random>` — its Application ID is shown on the saved
configuration.
</Note>
### Step 3: Test Your Configuration
1. Create a test workflow
@ -46,7 +53,7 @@ Before setting up Vobiz integration, you'll need:
## Inbound Calling Setup
Vobiz numbers don't carry an `answer_url` directly — the URL lives on a Vobiz **Application**, and each number is linked to one application. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Vobiz Application's `answer_url`** (provided the credentials are correct).
Vobiz numbers don't carry an `answer_url` directly — the URL lives on a Vobiz **Application**, and each number is linked to one application. **When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Vobiz Application's `answer_url`** (provided the credentials are correct). If Dograh auto-created the application during configuration save, the `answer_url` is already set and this push is a no-op.
### Step 1: Link the Phone Number to Your Vobiz Application