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fix: add check for workflow run mode in transfer call

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This commit is contained in:
Sabiha Khan 2026-02-16 17:49:06 +05:30
parent 28eaa934f3
commit 43da8915e0
1 changed files with 18 additions and 5 deletions
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23
api/services/workflow/pipecat_engine_custom_tools.py
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@ -16,7 +16,7 @@ from loguru import logger
from api.constants import APP_ROOT_DIR
from api.db import db_client
from api.enums import ToolCategory
from api.enums import ToolCategory, WorkflowRunMode
from api.services.telephony.call_transfer_manager import get_call_transfer_manager
from api.services.telephony.factory import get_telephony_provider
from api.services.telephony.transfer_event_protocol import TransferContext
@ -291,6 +291,23 @@ class CustomToolManager:
"timeout", 30
) # Default 30 seconds if not configured
# Check if this is a WebRTC call - transfers are not supported
workflow_run = await db_client.get_workflow_run_by_id(
self._engine._workflow_run_id
)
if workflow_run.mode in [WorkflowRunMode.WEBRTC.value, WorkflowRunMode.SMALLWEBRTC.value]:
webrtc_error_result = {
"status": "failed",
"message": "I'm sorry, but call transfers are not available for web calls. Please try a telephony call.",
"action": "transfer_failed",
"reason": "webrtc_not_supported",
"end_call": True,
}
await self._handle_transfer_result(
webrtc_error_result, function_call_params, properties
)
return
# Validate destination phone number
if not destination or not destination.strip():
validation_error_result = {
@ -354,10 +371,6 @@ class CustomToolManager:
)
return
# Get original callSID from gathered_context
workflow_run = await db_client.get_workflow_run_by_id(
self._engine._workflow_run_id
)
original_call_sid = workflow_run.gathered_context.get("call_id")
# Generate a unique transfer ID for tracking this transfer