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Improve outbound dialing error handling and seperation of conference join status (#544)

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Co-authored-by: Nir Simionovich <nirs@cloudonix.com>
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Nir Simionovich 2026-07-15 13:26:15 +03:00 • committed by GitHub
parent ba312d0dfa
commit 348cd8427b
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1 changed files with 7 additions and 6 deletions
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13
api/services/telephony/providers/cloudonix/routes.py
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@ -59,11 +59,12 @@ async def handle_cloudonix_transfer_result(transfer_id: str, request: Request):
if isinstance(data, list):
data = data[0] if data else {}
status = str(data.get("StatusCallbackEvent", "")).lower()
conferenceStatus = str(data.get("StatusCallbackEvent", "")).lower()
outboundCallStatus = str(data.get("status", "")).lower()
destination_token = data.get("Session", "")
logger.info(
f"[Cloudonix Transfer] transfer_id={transfer_id} status={status} "
f"[Cloudonix Transfer] transfer_id={transfer_id} status={outboundCallStatus} conferenceStatus={conferenceStatus}"
f"token={destination_token}"
)
@ -78,7 +79,7 @@ async def handle_cloudonix_transfer_result(transfer_id: str, request: Request):
original_call_sid = transfer_context.original_call_sid
conference_name = transfer_context.conference_name
if (status == "participant-join"):
if (conferenceStatus == "participant-join"):
event = TransferEvent(
type=TransferEventType.DESTINATION_ANSWERED,
transfer_id=transfer_id,
@ -89,7 +90,7 @@ async def handle_cloudonix_transfer_result(transfer_id: str, request: Request):
status="success",
action="destination_answered",
)
elif status in _CLOUDONIX_TRANSFER_FAILURE_STATUSES:
elif outboundCallStatus in _CLOUDONIX_TRANSFER_FAILURE_STATUSES:
event = TransferEvent(
type=TransferEventType.TRANSFER_FAILED,
transfer_id=transfer_id,
@ -99,11 +100,11 @@ async def handle_cloudonix_transfer_result(transfer_id: str, request: Request):
message="The transfer call could not be completed.",
status="transfer_failed",
action="transfer_failed",
reason=status,
reason=outboundCallStatus,
)
else:
logger.info(
f"[Cloudonix Transfer] Intermediate status {status} for {transfer_id}, "
f"[Cloudonix Transfer] Intermediate status {outboundCallStatus} for {transfer_id}, "
"waiting"
)
return {"status": "pending"}