---
title: Troubleshooting
description: Common messaging channel pairing, webhook, and bot reply issues
---

# Messaging Channels Troubleshooting

## The Bot Does Not Reply

Check that:

- The channel is enabled in the backend environment.
- The backend restarted after the environment change.
- The external platform can reach your public HTTPS backend URL.
- The user paired the channel from **User Settings > Messaging Channels**.
- Redis is running, because gateway inbox processing uses backend coordination
  and rate-limit state.

## Telegram

Check that:

- `TELEGRAM_SHARED_BOT_TOKEN` and `TELEGRAM_SHARED_BOT_USERNAME` are correct.
- `GATEWAY_TELEGRAM_INTAKE_MODE` is one of `webhook`, `longpoll`, or `disabled`.
- `TELEGRAM_WEBHOOK_SECRET` contains only `A-Z`, `a-z`, `0-9`, `_`, or `-`.
- Webhook mode uses a public HTTPS `GATEWAY_BASE_URL`.
- Long polling runs in only one backend process.

## WhatsApp

For Meta Cloud API, check that:

- `GATEWAY_WHATSAPP_INTAKE_MODE=cloud`.
- The Meta webhook URL is `${GATEWAY_BASE_URL}/api/v1/gateway/webhooks/whatsapp`.
- The Meta verify token matches `WHATSAPP_WEBHOOK_VERIFY_TOKEN`.
- `WHATSAPP_SHARED_DISPLAY_PHONE_NUMBER` contains the public WhatsApp number
  users should message.

For Baileys, check that:

- `GATEWAY_WHATSAPP_INTAKE_MODE=baileys`.
- The `whatsapp` Compose profile is running.
- The bridge is paired and healthy.
- You are messaging the account's Message Yourself chat.

## Slack

Check that:

- `GATEWAY_SLACK_ENABLED=TRUE`.
- The Slack signing secret matches `GATEWAY_SLACK_SIGNING_SECRET`.
- Slack Events API is enabled and subscribed to `app_mention`.
- The Slack event request URL is public HTTPS and points to
  `/api/v1/gateway/webhooks/slack`.
- The Slack app was reinstalled after scope or redirect URL changes.

## Discord

Check that:

- `GATEWAY_DISCORD_ENABLED=TRUE`.
- The bot token is valid.
- Message Content Intent is enabled.
- The bot can view and send messages in the channel.
- Exactly one backend process is running the Discord listener.
- The Discord user is paired to a SurfSense user and search space.