chore: added issue templates

.github/ISSUE_TEMPLATE/README.md

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+# Issue Templates Guide
+
+Thank you for contributing to SurfSense! To help us address your issue efficiently, please follow these guidelines:
+
+## 📝 Choosing the Right Template
+
+- **🐛 Bug Report**: Use this when you encounter unexpected behavior, errors, or crashes
+- **✨ Feature Request**: Use this to suggest new features or enhancements
+- **📚 Documentation Issue**: Use this to report problems with documentation
+
+## 🏷️ Required Labels/Tags
+
+When creating an issue, please add appropriate labels:
+
+### Deployment Type (Required)
+Always specify where you encountered the issue:
+- `cloud` - For issues on SurfSense Cloud (hosted version)
+- `self-hosted` - For issues on self-hosted installations
+
+### Priority (Optional but Recommended)
+- `critical` - System crashes, data loss, security issues
+- `high` - Major functionality broken
+- `medium` - Feature partially works or has workarounds
+- `low` - Minor issues, cosmetic problems
+
+### Component (Optional)
+Help us route your issue faster:
+- `backend` - Python/FastAPI backend issues
+- `frontend` - Web interface issues
+- `extension` - Browser extension issues
+- `database` - Database-related issues
+- `api` - API endpoint issues
+- `ui/ux` - User interface/experience issues
+
+## ✅ Before Creating an Issue
+
+1. **Search existing issues** - Your issue might already be reported
+2. **Check documentation** - The answer might be in our docs
+3. **Provide complete information** - Fill out all required fields in the template
+4. **Be specific** - Include version numbers, error messages, and reproduction steps
+
+## 💡 Tips for Quality Issues
+
+### For Bug Reports
+- Include screenshots or videos when possible
+- Provide complete error messages and logs
+- Specify exact steps to reproduce
+- Include environment details (browser, OS, versions)
+
+### For Feature Requests
+- Explain the use case and benefits
+- Describe the problem it solves
+- Consider implementation challenges
+
+## 🚀 Self-Hosted Users
+
+If you're using a self-hosted version, please include:
+- Installation method (Docker, manual, etc.)
+- Python and Node.js versions
+- Database type and version
+- Any custom configuration
+
+## 📞 Need Help?
+
+- **Questions?** Use [GitHub Discussions](https://github.com/SurfSense/SurfSense/discussions)
+- **Security Issues?** Please report privately to the maintainers
+- **General Chat?** Join our community channels
+
+Thank you for helping make SurfSense better! 🎉
+