feat(gateway): handle WhatsApp Cloud conversations

surfsense_backend/app/gateway/whatsapp/commands.py

@@ -0,0 +1,123 @@
+"""WhatsApp command handlers."""
+
+from __future__ import annotations
+
+from app.gateway.base.adapter import BasePlatformAdapter, ParsedInboundEvent
+from app.gateway.base.commands import BaseGatewayCommands
+from app.gateway.pairing import redeem_pairing_code
+from app.gateway.ratelimit import acquire_token
+
+HELP_TEXT = (
+    "SurfSense WhatsApp commands:\n"
+    "/start <code> - pair this chat\n"
+    "/new - start a fresh conversation\n"
+    "/help - show this help"
+)
+
+
+async def handle_start_command(
+    *,
+    session,
+    adapter: BasePlatformAdapter,
+    event: ParsedInboundEvent,
+) -> bool:
+    text = event.text or ""
+    parts = text.split(maxsplit=1)
+    if len(parts) != 2 or not event.external_peer_id:
+        await adapter.send_message(
+            external_peer_id=event.external_peer_id or "",
+            text=(
+                "Generate a pairing code in SurfSense Settings > Messaging Channels, "
+                "then send /start CODE here."
+            ),
+        )
+        return True
+
+    binding = await redeem_pairing_code(
+        session,
+        code=parts[1].strip(),
+        external_peer_id=event.external_peer_id,
+        external_peer_kind=event.external_peer_kind,
+        external_display_name=event.display_name,
+        external_username=event.username,
+        external_metadata=event.metadata,
+    )
+    if binding is None:
+        await adapter.send_message(
+            external_peer_id=event.external_peer_id,
+            text="That pairing code is invalid or expired. Generate a new code in SurfSense.",
+        )
+        return True
+
+    await adapter.send_message(
+        external_peer_id=event.external_peer_id,
+        text="SurfSense is connected. Send a message here to chat with your agent.",
+    )
+    return True
+
+
+async def handle_help_command(
+    *,
+    adapter: BasePlatformAdapter,
+    event: ParsedInboundEvent,
+) -> bool:
+    if not event.external_peer_id:
+        return True
+    await adapter.send_message(external_peer_id=event.external_peer_id, text=HELP_TEXT)
+    return True
+
+
+async def send_unbound_onboarding(
+    *,
+    adapter: BasePlatformAdapter,
+    event: ParsedInboundEvent,
+    dashboard_url: str,
+) -> None:
+    if not event.external_peer_id:
+        return
+    wait_ms = await acquire_token(
+        f"wa:onboarded:{event.external_peer_id}",
+        capacity=1,
+        refill_per_sec=1 / 3600,
+    )
+    if wait_ms > 0:
+        return
+    await adapter.send_message(
+        external_peer_id=event.external_peer_id,
+        text=(
+            "Hi! To use SurfSense via WhatsApp, generate a pairing code at "
+            f"{dashboard_url} and send /start CODE here."
+        ),
+    )
+
+
+class WhatsAppGatewayCommands(BaseGatewayCommands):
+    async def handle_start_command(
+        self,
+        *,
+        session,
+        adapter: BasePlatformAdapter,
+        event: ParsedInboundEvent,
+    ) -> bool:
+        return await handle_start_command(session=session, adapter=adapter, event=event)
+
+    async def handle_help_command(
+        self,
+        *,
+        adapter: BasePlatformAdapter,
+        event: ParsedInboundEvent,
+    ) -> bool:
+        return await handle_help_command(adapter=adapter, event=event)
+
+    async def send_unbound_onboarding(
+        self,
+        *,
+        adapter: BasePlatformAdapter,
+        event: ParsedInboundEvent,
+        dashboard_url: str,
+    ) -> None:
+        await send_unbound_onboarding(
+            adapter=adapter,
+            event=event,
+            dashboard_url=dashboard_url,
+        )