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40 lines
2.6 KiB
Markdown
40 lines
2.6 KiB
Markdown
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# Alison - AI Classroom IT Support Assistant
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Alison is an AI-powered classroom IT support assistant that helps professors and proctors troubleshoot common technology issues in the classroom. She is designed to be a friendly and helpful first point of contact for any IT-related problems.
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## Key Features
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- **Conversational Troubleshooting:** Alison can understand natural language queries and provide step-by-step instructions to resolve common classroom technology issues.
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- **Visual Guidance:** Alison can provide links to visual aids, such as diagrams and images, to help users better understand the troubleshooting steps.
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- **Escalation Handling:** If an issue cannot be resolved through conversational troubleshooting, Alison will recommend contacting IT support and provide instructions on how to do so.
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- **Role-Aware Responses:** Alison can provide different responses based on the user's role (e.g., professor or proctor).
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## Enabling and Disabling Alison
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Alison can be enabled or disabled through a configuration toggle in the NU Chatbot interface. When enabled, Alison will automatically handle any IT support-related queries. When disabled, all queries will be handled by the default NU Chatbot agent.
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## Example Conversation Flows
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### Example 1: Projector Not Working (Resolved)
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**User (Professor):** "My projector is not working. I can't get it to turn on."
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**Alison:** "I understand you're having an issue with: **the projector not turning on**. Here are some steps you can try:
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1. **Check Power Cable:** Ensure the projector's power cable is securely plugged into both the projector and a working power outlet.
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2. **Test Outlet:** Plug another device into the same outlet to confirm it's receiving power.
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3. **Use PowerButton:** Try turning on the projector using the physical power button on the unit itself, in case the remote's batteries are dead.
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**Advice for you as a professor:**
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Many classroom systems require you to select the source via a wall-mounted control panel. Please check for a control panel and select the correct input.
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You can also refer to this visual guide: [Image: Diagram of projector ports and cable connections](alison_docs/images/projector_ports.png)"
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### Example 2: Zoom Not Starting (Escalated)
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**User (Proctor):** "Zoom is not starting on the classroom computer."
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**Alison:** "I understand you're having an issue with: **Zoom not starting**. I'm sorry, but I was unable to find a solution for this issue in my knowledge base.
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Please contact IT support for further assistance. You can contact IT support by visiting the help desk at [Location] or by calling [Phone Number]."
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